Shipping & Return Policy
Your satisfaction is extremely important to us so we will happily accept returns in accordance with the following Return Policy:
For Defective, Damaged, Or Incorrect Items:
If you received a damaged or defective item from us, or the wrong item was shipped to you, you will receive a replacement or full refund for the item, including the cost of return shipping. Contact email@example.com within 30 days of product purchase to initiate a return.
30-Day Money Back Satisfaction Guarantee*
Ensure that you follow recommended usage instructions on the packaging to get the optimal results. Your satisfaction is extremely important to us - if you are unsatisfied with your results, contact firstname.lastname@example.org within 30 days of product purchase to initiate a return.
*Money back guarantee lasts for 30 days after purchase. Money back issued to payment method used for purchase. Offer limited to US residents only, 18 years of age or age of majority or older. Limit one refund per name, household, or address. Use of multiple addresses or P.O. boxes to obtain additional refunds is fraud and may result in prosecution. Multiple submissions will not be acknowledged or returned. Refund is limited to the purchase price and excludes taxes and any incidental or consequential damages, negligence, strict liability, or any other legal theory. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This guarantee gives you specific legal rights and you may also have other rights, which vary from state to state. This form must accompany your request. If purchaser’s name, order date, and receipt are not included in the request for refund, your refund will not be issued. Reproduction, alteration, sale, trade, or purchase of this official form or proof of purchase is prohibited. Proof of purchase must be obtained from product purchased by you. No requests from groups, clubs, or organizations will be honored. We will not honor incomplete submissions. Not responsible for lost, late, or undelivered submissions. Please allow up to 4 weeks for refund after giving your return to the shipper. To check the status of your refund, contact email@example.com.
If you are entitled to a refund in connection with a return, the following conditions will apply:
- You must have purchased the item from us at tidexcharliebanana.com
- Your refund will be in the form of payment used for the purchase.
- The amount refunded will be the purchase price paid by you for the returned item (which reflects the amount of any discounts, promotions, or coupons that you received), including sales tax charged with respect to the item, as applicable.
You should expect to receive your refund within four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Please allow time for the credit card issuer to credit your account. Your credit card company determines when the credit will be reflected in your statement. It may take one full billing cycle for the credit to appear on your account.
To check the status of your refund, contact firstname.lastname@example.org.
Orders will only be shipped to addresses within the 48 contiguous states of the United States of America or the District of Columbia. We strive to ship your order as quickly as possible. However, our shipping estimates are not guarantees or promises that a product will ship on a specific day or be received by you within a specific period. The amount of time it takes for you to receive a product will depend on how long it takes us to process your order and how long it takes the carrier to deliver the order to you once it is shipped.
Our preferred shipping carrier is USPS. However, we reserve the right to use other shipping carriers. Sorry, we are unable to ship to P.O. Boxes and APO/FPO.DPO addresses. All items must be shipped to a valid street address
Standard Delivery (7-14 Business Days)
With procedures in place to ensure the safety of our team and you, please expect a delay in shipment. Most shipments will be received in 7-14 days. Delivery to some remote addresses may require up to 2 additional days.
Depending on the promotion availability at the time of your purchase, you may qualify for free shipping on your order. Otherwise, you will be charged a flat shipping rate of $4.99 per order.
Order Issues And Questions
Please e-mail us if you have any issues with your orders, please contact email@example.com.